AI Powered Business Communication

Digital Starts Here

At ORENCloud, we offer cost-effective cloud communication solutions that cater to the needs of businesses in Malaysia, Singapore, Thailand and Indonesia. Our comprehensive suite of products includes cloud PBX telephony, helpdesk, omni channel messaging with chatbots, SIP trunking and with option to host it in your own cloud or in your office.

MDeC SME Grant up to MYR5,000 is claimable with ORENCloud’s products and services. Inquire within.

CloudOffice

Your Office Phone Anywhere

CloudOffice: Flexible and cost-effective cloud telephony system in the cloud with advanced features like call conferencing and advanced visual IVR. Improve communication and productivity for your business. Enable AI voice with full conversation in multiple languages including English, Malay, Chinese, Tamil and others.

Cloud Contact Centre

In, Out And Blended

Cloud Contact Centre: Exceptional customer service through voice channels. Handle large call volumes, reduce wait times, and improve call quality. Advanced features like call recording and real-time analytics included. Trusted call center software in Malaysia. Get powerful AI enabled analytics with our new AI Business Dashboard.

ORENdesk

Cloud Helpdesk And Ticketing

ORENdesk: Efficient customer inquiry management. Track support tickets across multiple channels like email, chat, and social media.

WithTeams

Phone Enable Microsoft Teams

WithTeams: Integrate with Microsoft Teams for complete unified communications. Inbound/outbound mobile/landline calls with ORENCloud’s calling plans.

OMNI

Chats & Bots Customer Experience

OMNI: Streamline customer support. Consolidate chat channels into one platform, enable efficient management by a team of agents. Empower customers to choose preferred communication channels for improved satisfaction. OMNI now fully supports the FREE WhatsApp Cloud API for WhatsApp messaging through OMNI. OMNI supports Generative AI through GPT4 from OpenAI

SIP Trunking

Cost Savings and Expand Reach

SIP Trunking: Integrate with our Tier 1 grade cost-saving calling facilities . Maintain your corporate number, connect with our network and have global numbers, including landline, mobile and toll-free numbers.

Start Worry-Free

No Obligations, No Contracts

Flexible payment and commitment options. Monthly and yearly plans. Elastic and adaptable solutions.

Modern Web Tools To Manage

Conveniently access solutions via web pages for admins and users. Efficiently operate using just a web browser, including on your phone.

Affordable and Full Featured

Competitive, customised, and secure solutions with enterprise-grade open-source software. Cost savings guaranteed.

Proven Support Track Record

Quality after-sales support is essential, and we understand. Our top resources and highest level of commitment ensure outstanding customer support.

Trusted By Top Brands

World-renowned brands trust us for innovative solutions and exceptional service. Lasting relationships with our clients prove our commitment to providing the highest level of service.

What They Say

"We started with 8 agents and redirected some of our numbers over to Orencloud’s contact center suite called Gold Package. Not only is it extremely affordable, the quality of calls and support lived up to our expectations. We quickly realised this is now the new norm, the way forward for this business activity within our staff and expanded the use to more than double ever since. We continue to use Orencloud’s services even up to this date. Work from anywhere is now part of our work culture and we believe we will continue it."

"I would like to take a moment to recognize the excellent support that I have received from ORENCloud. As a customer, I have been extremely impressed with the level of responsiveness and commitment that their team has demonstrated in helping us resolve any issues that we have faced. In particular, I would like to thank the entire ORENCloud support team, who have always been available to assist us with any questions or concerns that we have had."

"As a call center business, we rely heavily on reliable and stable connectivity to ensure that we can deliver high-quality service to our customers. Fortunately, we have found that ORENCloud's connectivity solutions are second to none when it comes to reliability and stability. Their connectivity has been instrumental in allowing us to seamlessly handle our daily call center operations, without any disruptions or downtime. We have been extremely impressed with their network infrastructure."

"We developed a great partnership with ORENcloud and their dedication to our GSD telephony system is evident in all aspect of the solution. I highly appreciate their attention and after sales support in bringing our voice support platform online in such a short lead time since we had to begin working remotely due to the pandemic situation and their system has functioned as an enabler to help us sustain 24x7x365 obligation to our customers and our company."

AI Powered Business Communication